Your account | Cart | Checkout

English Deutsch

Conditions of Use

1. Scope of Validity

The following General Terms and Conditions regulate the legal relationships between Skyline Handels GmbH and customers who order goods through the Internet online shop. The Terms and Conditions of Skyline Handels GmbH as well as, limited to the relevant scope of validity, the special and additional terms and conditions agreed to be integrated in the contractual relationship with the Orderer shall apply exclusively. The terms and conditions valid at the time of conclusion of contract shall be decisive for integration in the relevant contract. Any terms and conditions by the Orderer deviating from these shall not be valid. Consumers within the meaning of the following regulations shall be natural persons who conclude a legal transaction for a purpose that cannot be attributed to their commercial or independent occupation.

2. Offers, Prices and Conclusion of Contract

2.1 In order to make purchases through the online shop you must be of full legal capacity. Any offers placed by us shall be subject to these Terms and Conditions.

2.2 The list prices valid on the date of the order shall be binding for price quotation. All prices are quoted inclusive of VAT and exclusive of shipping costs. Skyline Handels GmbH reserves the right to make price adjustments.

2.3 The details on our website merely represent product and price information. After verification of your basket, entry of your personal details, selection of the shipping and payment method, you shall submit a binding offer to the Vendor (Skyline Handels GmbH) by clicking on the "Buy" button. Our shop system shall confirm the receipt of your order automatically. However, this shall not result in a conclusion of contract. The contract shall not be concluded until the goods are shipped or a separate e-mail is sent, in which the processing or shipment of your ordered goods is confirmed.

3. Right of Revocation

You have the right to cancel the contract for the purchase of any item within 14 days after delivery or by sending back the goods already delivered within this period. You are not required to give any reasons for the cancellation in written (e.g. letter, fax, email). The period for revocation begins upon receipt of this cancellation policy in written, but not before receipt of the items ordered (in case of delivery of the same items not before receipt of the first part delivery) and not before we have met our obligation of information in accordance with article 246 § 2 in combination with § 1 section 1 and 2 EGBGB (Introductory Law of the German Civil Code) as well as our obligations in accordance with § 312e section 1 clause 1 BGB (German Civil Code) in combination with article 246 § 3 EGBGB. To meet the 2 week's deadline, it is sufficient to either declare the contract cancellation or to dispatch the items on time.

The contract cancellation shall be addressed to:

E-Mail: [email protected]
FAX: +43 15 262 512

Consequences of Revocation

In the case of a valid cancellation, both parties are obliged to refund any performances received and to refund any emoluments taken (e.g. interests). In the case the performance received is returned only partly or in a deteriorated condition, the costumer might be obliged to pay value compensation. In the case that the deterioration is the result of a simple examination of the item - as it would for instance take place in a retail store - the aforesaid should not apply. Apart from this, the customer can prevent the obligation of payment of compensation by using the goods in accordance with the intended use and by treating the goods like his/her possession and by doing nothing deteriorating its value. Goods capable to be shipped as a parcel shall be returned at our risk. The regular costs for the return shipping is borne by the customer in the case that the goods delivered correspond to the goods ordered and the price of the goods to be returned does not exceed an amount of 40 euro. The same applies in the case that the customer has not yet accomplished the counter performance or a part payment contractually agreed upon in the case of a higher amount. Otherwise, the return shipping is free of charge. Items not capable to be shipped as a parcel shall be collected at the customer. Obligations of reimbursement of payments shall be performed within 30 days. This deadline begins for the customer with the dispatching of the declaration of cancellation or the item itself. For us, the deadline begins with the customer's receipt of the same.

End of the Cancellation Policy

4. Payment

The Orderer may select one of the following payment methods:
  • Credit card (VISA, Eurocard/Mastercard, Amex, Diners Club, JCB)
  • PayPal
  • Cash-on-delivery ( in Germany and Austria )
  • Cash before delivery - delivery immediately after receipt of payment.
An order confirmation shall be sent by e-mail after verification of the order details.

In the case of a reverse debit (reversal) for which you are responsible, we shall charge a processing fee in the amount of 10.00 euro. Naturally, you shall have the option at any time to prove that the fees were lower in individual cases. In such cases you shall only be obliged to pay the lower amount.

In the event of an unjustified refusal to accept the goods delivered by us in the case of cash-on-delivery shipments, we shall charge the costs incurred, however not less than 12.00 euro. Our right to fulfilment of the purchase contract shall remain unprejudiced. Naturally, you shall have the option at any time to prove that the fees were lower in individual cases. In such cases you shall only be obliged to pay the lower amount.

5. Delivery

Deliveries shall be sent by mail or using parcel services. The ordered goods shall be delivered in stable, neutral packaging. We reserve the right to cancel the contract in the case that the delivery is not made, not made in due time or made incorrectly due to the reason that we ourselves were not supplied in due time and/or incorrectly and are not responsible for lacking availability of the goods.

If you provide a Packstation as the delivery address, the goods shall be shipped automatically by German mail (DHL).

6. Vendor's Lien

The delivered goods shall remain our property until full payment is received.

7. Transfer of Risks

Insofar as you are a consumer, the risk of accidental loss or accidental deterioration of the sold object during shipment shall not transfer to you until the goods are handed over to you, irrespective of whether the shipment is insured or uninsured. If you are not a consumer, the delivery and shipment shall be at your risk.

8. Warranty Obligation/Return/Complaint/Exchange

8.1 Despite of all precautions, damages during transportation may occur in the delivery. In this case we shall of course refund the damaged articles to you free of charge. If you wish to return the goods, please inform us in advance by e-mail.

8.2 Skyline Handels GmbH shall accept defect liability for a period of two years; the limitation period for these defects shall commence as of the delivery of the goods. Warranty claims shall be limited primarily to the remediation of defects in the form of a replacement of the goods. In the case that a remediation of defects fails, the Orderer shall be able to choose between a reduction of the purchase price and a cancellation of the purchase contract. Small customary and technically unavoidable deviations in quality as well as defects caused by improper treatment shall not constitute any claims for damages.

8.3 Skyline Handels GmbH shall not accept any guarantee for marketability or suitability of the goods offered for a specific purpose.
Any claims for damages and reimbursement of expenses by the customer, for whatever legal reason and in particular for the violation of duties under the contractual obligation and for actionable tort, shall be ruled out.
This shall apply, inasmuch as there is no peremptory liability, e.g. under the Product Liability Act, in cases of wilful intent, gross negligence, harm to life, body or health, or due to breach of major contractual obligations. The entitlement to damages for breach of major contractual obligations shall however be limited to foreseeable damage typical of the contract, inasmuch as there is no liability on the grounds of wilful intent or gross negligence, or due to harm to life, body and health. The above regulations are not associated with a reversal of the burden of proof to the customer's disadvantage. The above provisions also apply to the benefit of our employees and vicarious agents.

8.4 Warning
The Vendor explicitly points out that all goods delivered must be used only as intended, and that any special instructions for use provided in the package insert must be observed in order to exclude any risk of harm to body and life. Any unauthorised modifications to the goods, namely to electrical items, can lead to an increased risk of harm to body and life.
All articles have been inspected carefully in terms of safety aspects; nonetheless use of the products is at the user's own peril. The Vendor accepts no responsibility whatsoever for any harm to body, health or otherwise that is caused by improper use.

8.5 Exchange
We guarantee a 14-day return policy for items in original packaging.
Excluded from the exchange are the following items:
  • Pet food (except for legitimate deficiencies)
  • Bulky items such as rest areas, scratching posts, dog beds, dog pillows and dog holes.
  • Custom and customizable commissioned articles.
  • Muzzles of hygiene reasons.
Please note in the event of a return the following important information:
  • Please contact us before you send back your articles.

  • Please note that parcels without postage will not be delivered to us.

  • We handle the shipping costs if the value of goods is more than Euro 40,00.

  • Please be careful with the goods. If we cannot resale it the customer has to bear the costs of depreciation.

9. Data Protection

Skyline Handels GmbH is obliged to handle the Orderer's personal details with strictest confidentiality in accordance with the Data Protection Act.
For more information about data protection, click on the menu item "Privacy" in the online shop.

10. Exclusion of Liability for Third-party Links

The Vendor's website pages contain links to other sites on the Internet. The Vendor explicitly declares that he has no influence whatsoever on the design and content of the linked websites. Therefore the Vendor explicitly disassociates himself from the contents of all linked third-party websites and declares that their content is not his own content. This declaration applies to all the links on the website and to the contents of all pages to which these links point.

11. Governing Law/Written Form Agreement

These Terms and Conditions as well as the entire legal relationship between Skyline Handels GmbH and the Orderer shall be governed by Austrian law to the exclusion of the UN Convention on the Sale of Goods (CISG). The place of fulfilment for all services resulting from the business relationships with the Vendor and the venue shall be the seat of the Vendor. Any side agreements or amendments on conclusion of the contract must be made in writing.

12. Escape Clause

The validity of the remaining provisions shall not be prejudiced, should individual provisions of the contract be invalid or unenforceable. The invalid or unenforceable provision shall be replaced by the statutory provisions.